My Georgia colleague wrote an excellent blog post about real estate being a "service" business and how and why we need to allocate our time. We schedule showings days in advance and listing appointments weeks in advance. We fit in closings, inspections and a myriad of other tasks, in addition to our "homework" which will include researching market data and staying abreast of real estate trends, mortgage changes and more. So, help us give you personal service and schedule in advance! Thanks!
I got a call from a nice young man yesterday afternoon. He was here from out of town for the weekend and had found a house on the Internet and wanted to see it right away.
The problem was, my business partner and I were already scheduled out for the day and we were physically unable to set aside enough time to properly help him.
We did manage to squeeze in enough time to show him the house he wanted to see which did not meet his expectations, and then he asked if we had “others” that we could show him.
We did have others that we could show him, but we did not have the time to either set up the appointments or to show the properties. We told him that we would be glad to allocate some time the following day, but he insisted that he would be returning home in the morning.
I explained that real estate sales was a service business, and that we worked by appointment. And in reality, our time was better spent with pre-qualified, ready, willing, and able buyers that had been scheduled in advance.
I suppose that many people assume that we sit by the telephone and wait for it to ring. Nothing could be further from the truth.
We are constantly adjusting our schedules to both meet with clients and to deal with all of the necessary paperwork and follow-up. It’s a struggle just keeping up with everything that needs to be done.
And in order to best serve our clients, we need to set aside enough time to take care of THEIR needs! Otherwise, we will both be disappointed with the outcome.
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Lori is a residential Realtor with Chinowth & Cohen Realtors serving the greater Tulsa area and specializing in downtown Tulsa and midtown Tulsa real estate.
Lori, great re-blog! It's so true, people think we can always be that pop-tart Realtor & just buzz over to open a house at any time...
Great post. An excellent one to reblog. There is more than one way to be "busy". Some are more effective than others.
thanks for re-blogging this, Lori. I've been away for 10 days and missed many great posts, like this one. When we value our time and can communicate that to buyers, they generally understand. If they don't they can find someone else to work with--imagine how they'd be throughout a transaction.